Frequently Asked Questions
Everything you need to know about your Hoverfly experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are Hoverfly garments ethically produced?
Yes, we prioritize sustainable fashion. Our collections are manufactured in certified facilities that ensure fair wages, safe working conditions, and reduced environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your package's journey.